Based on the private chat logs, the agreement was clearly $650 for 21 days of downtime, explicitly confirmed by both parties. The seller also confirmed that the service should remain effective even if the target changes servers.
The seller stated before payment that additional protections might require extra cost. However, the seller never stated that:
refunds would not be issued if such extra payment was not made, nor
the buyer would be limited to alternative services instead of a refund.
The same logs also include a bypass guarantee, and the condition that this guarantee would only apply with additional payment was not clearly defined or mutually agreed upon at the time of the agreement.
The chat logs further show that the service was significantly delayed and that even during the initially referenced period, the service was not delivered in the guaranteed manner, as stable downtime was not maintained.
The seller has since stated that the service will not continue without extra payment. The buyer is not requesting any additional or alternative service, and is reasonably requesting either fulfillment of the original agreement or a refund for the undelivered time.
Operational costs such as proxies or infrastructure were not agreed upon as buyer-paid expenses and cannot be used to justify refusing a refund.
This case is classified as failed service delivery.
The seller is required to refund the undelivered portion (19/21 days).
Failure to comply may result in the scam report being upheld and further staff action.
The seller stated before payment that additional protections might require extra cost. However, the seller never stated that:
refunds would not be issued if such extra payment was not made, nor
the buyer would be limited to alternative services instead of a refund.
The same logs also include a bypass guarantee, and the condition that this guarantee would only apply with additional payment was not clearly defined or mutually agreed upon at the time of the agreement.
The chat logs further show that the service was significantly delayed and that even during the initially referenced period, the service was not delivered in the guaranteed manner, as stable downtime was not maintained.
The seller has since stated that the service will not continue without extra payment. The buyer is not requesting any additional or alternative service, and is reasonably requesting either fulfillment of the original agreement or a refund for the undelivered time.
Operational costs such as proxies or infrastructure were not agreed upon as buyer-paid expenses and cannot be used to justify refusing a refund.
This case is classified as failed service delivery.
The seller is required to refund the undelivered portion (19/21 days).
Failure to comply may result in the scam report being upheld and further staff action.
















![[Image: Nu3w5MV.gif]](https://patched.sh/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxh2RQpCBn43HgFZUA--/Nu3w5MV.gif)